Training for IT Systems
The secret of successful IT System Implementations
When implementing a new system, the focus is usually on the technology. However, unless organizations also provide their people with the skills and knowledge they need to use the new system, large technology investments can result in low productivity, frequent errors, and poor usability.
We help our clients look at the whole picture: people, process, and technology. Training and support tools that help end users understand how to do their jobs using the new system also help organizations achieve their systems implementation goals. Our solutions are designed to:
- minimize operational errors
- reduce learning and support time, and
- reach geographically dispersed audiences.
Our “Ready, Steady, Train” methodology
Our time-tested approach to IT system implementation training has guided through several projects that involved hundreds of users. In these assignments ParticipAction has designed, developed and deployed:
- Classrooms sessions that are interactive and innovative throwing away the PowerPoint projector and getting to use the system hands-on with real life scenario of work;
- Web conferencing sessions that are relevant, specific and work-based to address all questions rather than talking no stop;
- Computer-based training applications that are instructionally sound and enjoyable rather than simple page-turners;
- Documentation that is quick, easy to understand, written in the language of the users.
To maintaining a competent user-base for software systems we have created:
- User Guides and Release Notes that users usually consider helpful,
- Computer-based Training application, developed using “rapid deployment tools”
- Fully used the benefits of web conferencing in training for software systems
- Trained for with a 1-day preparatory workshop to outline the “Road map” for major software implementations (and to have everyone on the same page)
Are you ready to … “roll out” your IT system with ParticipAction Consulting?
